CONTENTS
Preface
Acknowledgments
CONCBPTS UNDERPINNING THE
DEVELOPMENT AND USE OF AGENTS
The New Software Paradigm: Things That Think
Things That Think": The New Mission of MIT's Media
Laboratory
The November 12. 1996. Meeting at MIT with Professo
Michael Hawley
Unstoppable Progress
The Coming Third Computer Revolution
The Role of Autonomous Agents
New Bottles for New Wine: Reinventing the "Eins"
von Neumann's Automata. McCulloch's Aj. and Agents
Causality, Teleology. and Mathematical Models
Comptef-Mediated and Computer-ParticipativeApplications
Agents: Facts and Opportunities for Knowledge Workers
Knowledge Workers and Advanced Prpjects in Information
Technology
Virtual Engineering: A Landscape fo the Implementation
of Agents
A Practical Use of Agents with the New Generation of
Computer Aded Design
The Mondrian Prqject at MIT: Agents for Human Interfaces
Domino lcons: The Able Use of Betore and After Panels
Using Agena for Bener-Adaptation to Complex Problem-Solving
Situations
Taking Advantage of the Practical Aspects of Metaphors
Thinking Machines: The Search for Exploiting
Intelligence and Expertise
Questions Pertaining to Awareness and Expertise
Do We Know What Constitutes the Notion of Intetligence?
Negation As an Intelligence Test
Analyzing and Exploiting the Concept of Intelligence
Thinking by Analogy and the Evolution of Man-Made System
That little-Known Process We Call "Knowledge"
Mapping the Expert's Knowledge into Interactive Agents
The Very Important Issue of Choosing the Right Kind of Predicares
KQML Morphism. Telescript. and Soflware Development
The Knowledge Query and Manipulation Language
Extending the ARPA Knowledge-Sharing Effort
UniversallyArceptable Knowledge Languages and KQML
Performatives
Morphing Expert Systems into Agents
Functional Requirements to Be Supported by the AgentS
Software: An Example with BargainFinder
Firefly, Marilyn. and Effcient Software Development
Agents for Browsing and Morphing: An Example from MIT
Telescript and Agent Programming
Telescript Engines and Intelligent Networks
2 AGENTS IN NETWORKS MOBILE
COMPUTING, SECURITY, RELIABILITY,
AND DIAGNOSTICS
Agents as Catalysts of Telecommunications Solutions
Intelligenc Networks and TheirAgents in the Late 1990s
CBCOs Pricing and Status Agents
Backplanes and Agencs As Facilitators of a New
Telecommunications Architecture
Physical Clocks. Relative Clocks, and Luxury Bandwidths
Who Really Needs Network Intelllgence?
lllocution and the Use ofAgents for Mobile Computing
Requirements
Sophisticated Software for Wired and Wireless Integration
Agents on the Intemet: From Error Control to Filtering
The Transiaon to a Telecommunications-Based Economy
and Project GreenSpace
Chapte 6 Using agents to Increase the Security on the Internet
and Other Public and Private Networks
Facing the Expanding Nature of Securily Risks
Careless Security Rules and False Claims
Examining Some of the Securtty Issues Connected to the
Internet
Security Software That Exists on the Intemet
Risk Control over Software Safety, Knowledge Artifacts
and Rigorous Procedures
Planning the Security of Mission-Critical Communications
Solutions
Promoting Multidimensional Approaches to Security
Encryption and Cryptographic Keys on the Intemet
Agents Watching after Security in Buildings
Chapter 7 Using Agents in Concurrent Software-Hardware
Network Design
The Role of Agens in Concurrent Modeling Procedures
WhyAgents Can Assist in an Integrative Approach to
Common Tasks
Compression. Filtering. and Bandwidth Allocation
The Need for Multiprotocol Software co be Used in
Networka
Intemet Protocol Version 6. and Network Flexibility
The IPv6 and Enhanced Security on the Intemet and the
Intranets
Agents. Competitive Access Providers and the Intemadonal
Telecommunications Market
Chapte 8 Agena in Network Reliability, Diagnostics and
Maintenance
The Gain from Using Leaming Agents in Network Operations
Network Reliability Standards
Facing the Risks that Exist with the Human-Made Systems
Software Reliability in Telecommunications: AT&T 9-Hou
Time Out
Applying the Lessons Learned from the Time Out to Othe
Communications Systems
Fault Tolerance and the Cost of Nerwork Failures to the Users
Agents in Electronic Commerce and in Daily Business
Improving Software Functionality through Knowledge
Engineering
The Challenging Task of a Real-nme Network Control Cente
3 APPLYING AGENT TECHNOLOGY IN
BUSINESS
Chapte 9 Boelter's Agents
The Source of Creativity: Not Agents, but Ourselves
"Divide and Solve": A Good Example of Cultural Charige
The Importance of Logos in Mathematics and Science
Software Research, Dependability. and Contrarian Thinking
Database Mining and Knowledge Discovery in a Data
Warehouse
Agents for Screening, Publishing, and Reporting
Agents. Network Intelligence, and Broadband
Using Agents to Reduce Telecommunication Fraud
Boelters Agents in a Home Area Network
Chapte 10 Supporting Mission Critical Functions through
Intelligent Software
Basic Concepts Underpinning Good Organization
Objects. Inheritance, Inference, and Metaleveis in the
Development ofAgents
Compass: A Case Study in Intelligent Software Functionality
Agents. Input/Output, and the Evolutton of Metaphors
Metaphors Capabte of Improving the Input/Output
of Compass
Developing Agents That Can Effectively Assist Network
Management
Using Knowledge Artifacts in Network Markenng Operation
Agents and the Dynamic Modeling of Interactive Solutions
Autonomous Knowledge ATifacts that Effectively
Work Online
Reevaluating the Benefits of Implementing Autonomou
Agens
Improving Service Ouality through Rapid Deployment of
Knowledge Robots
Using Agens to Shrink Time-to-Market Requirements
The Service Agents Can Offer in ConnecBon to Bank Loans
Automating the Analytical Solutions Needed for Investment
Advice
The Interactive Use of Agents in Merchandizing
Intelligent Artifacts in a Networked Environment
The Assistance That Agents Offer in Personal Communication
Using Agents for Analogical Reasoning, Patterning
and Productization
WebBots. lnternet.Virtual Agents, and Morphism
Virtual Reality. Agena. and Telemedidne
How Agents Work through Analogical Reasoning
Object Agebras and the Role of Polyvalence in Analogical
Reasoning
Capitalizing on Interdomain and Intradomain Inference by
Means of Agents
Agents. Applied Mathematics, Value Analysis and
Patteming
Agents and Models: Their Productization and Fielding
Conclusion: The Notions Underpinning the Development
and UseofAgents
A Business Architecture for Agents and Multiagents
The Contribution ofAgents to a Business Architecture
Dynamic Business Architectures and Applications on Demand
The Orive for an Order-of-Magnitude Improvement in
Management Information
Using Agents to Solve the Year 2000 Problem
The Year 2000 Problem Exacerbated by the EMU Deadline
The Abilty of a Business Architecture and Its Knowledge
Artifacts to Help in the Coming Software Crisis
Languages, Primitives. and Facilitators for Intranet Solutions
The Crucial Role of Uniform Resource Locators in a Business
Architecture
Rethinking the Contribution of Agents in an Expanding
Business Environment
Appendix A Glossary and Functional Acronyms
Appendix B Important Incernet Addresses
Index
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