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Perfect Customer Care 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Johns, Ted 作者

未定义出版社

译者

2003-8 出版日期

224 页数

CDN$ 19.95 价格

丛书系列

9781844131532 图书编码

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发表于2024-11-22

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Perfect Customer Care 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Customers don't come back with those valuable repeat orders unless you show them you care about their satisfaction. That means showing them you know how to look after them, how to provide what they want -- plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success. Perfect Customer Care provides companies big and small with the answers to some of the most important business questions facing us today. Chapters include:--Why does customer service matter? --Who are your customers? --How well do you meet your customers' needs? --Avoiding the pitfalls --Motivating people for customer service --Critical success factors --What are the benefits? --Diagnostic questionnaires

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