（美）雷克·克斯切纳 博士

畅销书作家，著有包括本书及《如何受欢迎：在商界和在人生中获得更好人际关系的秘密》等多部全球性畅销书。在美国航天航空局（ NASA）、美国全国广播公司财经频道（CNBC）、加拿大广播公司（ CBC ）、《华尔街日报》《伦敦时报》等国际知名企业与媒体担任讲师、撰稿人。

（美）雷克·布林克曼 博士

畅销书作家，著有包括本书及《设计你的人生》《爱你的客户》等多部全球性畅销书。高级心理医师，同时在NASA等政府机构及世界500强企业担任讲师，内容包括领导力、时间管理、团队合作等热门课程。

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Book Description

The international bestseller----more than 500,000 copies sold!

With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.

Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.

Bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, by fax, phone, email and in cyberspace. Softcover.

From the Back Cover

How to Bring Out the Best in People at Their Worst!...Now Totally Revised for a New Generation of Bothersome Behaviors

Since this best-selling book first appeared, the world has changed dramatically.

Technology has spawned a whole new breed of annoyances. From cell-phone chatters to E-mail spammers to voice-mail hogs, life today is filled with even more people you can't stand!

It's the guy in the supermarket line who is talking on his cell phone instead of unloading his cart...

It's the E-mail "buddy" who jams your in-box with annoying jokes, petitions, and other junk mail...

It's the boss who behaves like a bully and a petty tyrant, and has the power to get away with it...

It's the co-worker who promises results, but never delivers when the chips are down...

At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst.

Sound impossible? It's not. Just ask the millions who have benefited from Brinkman and Kirschner's proven, innovative approach to dealing with difficult people. From this one-of-a-kind guide, you'll learn:

* How to identify 10 bothersome behaviors, and deal successfully with each of them!

* How difficult people think, what they fear, and why they act the way they do.

* How to use advanced, sophisticated "listening techniques" to unlock the doors to people's minds, hearts, and deepest needs.

* How to cultivate nine "take-charge" skills that turn conflict into cooperation by reducing the differences between people.

* How to change the destructive behavior of the tank...the know-it-all...the grenade...the whiner...and many more!

Book Dimension

length: (cm)23.1 　　　 　　　　　 　　　　　 width:(cm)15.4