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Building and Running a World Class IT Help Desk 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Wooten, Robert J. 作者

McGraw-Hill Osborne Media

译者

2001-4 出版日期

604 页数

$ 49.66 价格

丛书系列

9780072132373 图书编码

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Building and Running a World Class IT Help Desk 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Building and Running a World Class IT Help Desk 在线电子书图书描述

What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.

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