This book shows you how to make your quality system profitable - by eliminating waste, making better use of resources and improving customer satisfaction. As of last year, 271,966 companies, government organizations and associations on every continent and in 143 countries had attained certification of their quality management systems to the ISO 9000 series of standards. Countless other organizations have implemented the voluntary requirements as published by the International Organization for Standardization in Geneva but have not gone through the potentially costly certification process. Unfortunately, many companies that implemented ISO 9000 systems are finding that their systems are not maximized for the greatest efficiency. This book explains how to use the tools that many companies already have - internal audits, preventive and corrective action reporting systems and management reviews-to make their systems save money and make money.
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