A gutsy, sincere, scientifically-based business case for bringing more heart into organizations. Presents HeartMath's impeccable biomedical research and highly practical tools for humanizing business, building people and organizations that respond gracefully to change, crisis and challenge. Clients such as Motorola, Hewlett Packard, Canadian Imperial Bank of Canada, Nortel, Cisco Systems, Lucent, BP and Royal Dutch Shell are empowering their talented workforce with these tools. Well-documented examples and organizational case studies illustrate impressive changes.
The book introduces Inner Quality Management(r) (IQM), which has four dynamics: Internal Self-Management, Coherent Communication, Boosting Organizational Climate and Strategic Processes of Renewal.
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