The Customer Service Survival Kit 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Richard S. Gallagher 作者

AMACOM

譯者

2013-3-20 出版日期

208 頁數

USD 17.95 價格

Paperback

叢書系列

9780814431832 圖書編碼

The Customer Service Survival Kit 在線電子書圖書標籤: 顧客服務 Customer Business

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發表於2024-12-25

The Customer Service Survival Kit 在線電子書 epub 下載 mobi 下載 pdf 下載 txt 下載 2024

The Customer Service Survival Kit 在線電子書 epub 下載 pdf 下載 mobi 下載 txt 下載 2024

The Customer Service Survival Kit 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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The Customer Service Survival Kit 在線電子書 pdf 下載 txt下載 epub 下載 mobi 在線電子書下載

The Customer Service Survival Kit 在線電子書圖書描述

The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. "The Customer Service Survival Kit" explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: the power of leaning into criticism; trigger phrases that can make bad situations worse; the secret to helping people feel deeply heard in a crisis; how to use the divide-and-conquer approach to safely deliver bad news; indispensable problem-solving tools; how to become immune to intimidation; how to wrap up transactions so that customers are happy; and more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with any customer - the key to radical improvements in every organization.

The Customer Service Survival Kit 在線電子書下載 mobi epub pdf txt 在線電子書下載

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