Essentials of CRM 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024


Essentials of CRM

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Bergeron, Bryan 作者
John Wiley & Sons Inc
译者
2002-2 出版日期
220 页数
261.95元 价格
Pap
丛书系列
9780471206033 图书编码

Essentials of CRM 在线电子书 图书标签: crm   


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发表于2024-12-25


Essentials of CRM 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

Essentials of CRM 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

Essentials of CRM 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024



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Essentials of CRM 在线电子书 图书描述

ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM. "Once again, Bryan Bergeron proves that he is ahead of the curve when it comes to understanding the value of customer relationships. This remarkable book is geared not only toward corporate executives with mega-investments in CRM, but can also be successfully applied to the street corner vendor. His articulate and sensitive style brings this highly involved subject matter to a level we can all understand." –Michael Cusack, author of Online Customer Care: Strategies for Call Center Excellence "Managing relationships with customers has become a critical organizational competency. Bergeron has done a superb job of presenting the breadth, complexity, and nature of CRM. This book provides a fabulous and actionable grounding in CRM for organizational leadership." –John Glaser, PhD, Vice President and CIO, Partners Healthcare System The Wiley Essentials Series–because the business world is always changing...and so should you.

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