“This book clearly shows how today’s industry pressures and business challenges mandate renewal of the contract between organizations and their IT assets and people–and it illustrates how a service-oriented approach to IT can help organizations go through the necessary transformation. The role of governance in bringing IT and business closer together is particularly well explained, and the book is worth reading for that alone.” –Neil Ward-Dutton, Research Director, Macehiter Ward-Dutton “It’s easy to pay lip service to the concept of business/IT alignment, but in The New Language of Business , Sandy Carter walks the walk. Few treatments of SOA ground this admittedly difficult topic in the world of business as thoroughly as Sandy has here. I’d recommend this book to any business reader who wants to leverage IT to make their business more agile and innovative, and to any technical reader who wishes to understand how to place SOA in the business context where it belongs.” –Jason Bloomberg, Senior Analyst and Principal, ZapThink LLC “A very valuable read. In today’s globally connected marketplace profitable growth requires business flexibility and continuous innovation, both of which are increasingly proving to be impossible without business modularity and the new table-stakes technology SOA.” –Ron Williams, Professor, Kenan-Flagler Business School, University of North Carolina at Chapel Hill “Sandy has provided a pragmatic and holistic perspective on Service Oriented Architectures. She adds credibility by sharing IBM’s in-depth customer research as well as case studies to support the findings. The book is a strong source book for those wanting to get started with SOA.” –Judith Hurwitz, President & CEO, Hurwitz & Associates, coauthor, Service Oriented Architectures for Dummies “Few people have thought as long or as hard about SOA as Sandy Carter. This book embodies her invaluable work and the work of many at IBM to research, define, deploy and make SOA happen. Useful not just from a SOA perspective, but also as a concise articulation of the contemporary concepts fundamental to understanding where business and IT are heading.” –Carol Baroudi, coauthor Service Oriented Architecture For Dummies , Senior Analyst, Aberdeen Group “ The New Language of Business: SOA & Web 2.0 is based on the collective feedback from industry leaders at organizations of all sizes, in more than 50 countries, who shared their views, experiences, and challenges of aligning technology with business goals.” –From the foreword by Steve Mills, Senior Vice President and Group Executive, IBM Software Group There is now a direct, provable link between an organization’s flexibility and business performance. To optimize flexibility, companies must achieve unprecedented levels of integration and automation of key processes and infrastructure, both internally and externally. At the same time, they must learn to manage their processes far more dynamically and responsively. They must become flex-pon-sive*. Until recently, technology stood in the way of achieving these goals. Thanks to the emergence of service oriented architecture (SOA), Web 2.0, and open standards, technology now enables companies to achieve those goals. In The New Language of Business, one of IBM’s top SOA strategist demonstrates how business leaders can use innovations in technology to drive dramatic process improvements and support accelerating change. Sandy Carter shows how to deconstruct your business into a “componentized” business model, then support that model with linked, repeatable IT services that can adapt quickly, easily, and economically. These techniques will help both IT professionals and business leaders reach new levels of operational excellence to deliver the market-focused innovations that matter most. Drive competitive advantage through Service Oriented Architecture Leverage the value of business process components and IT services Achieve one version of the truth–finally! Use information as a service to improve business insight and reduce risk Master SOA governance and the service lifecycle Manage IT infrastructure for business results, both short-term and long-term Start fast: choose from three winning approaches Get quick wins with business process management, collaboration or information Implement on demand: what works–and what doesn’t Discover key success factors–and ten critical mistakes to avoid Create the flex-pon-sive* business! •Learn the secrets of success from industry leaders at organizations of all sizes, from over 50 countries–and why SOA was unanimously chosen as the best way to address their challenges •Leverage the IBM roadmap for SOA and Web 2.0 deployment, plus proven best practices learned in the field •Understand what it means to be flex-pon-sive*–and how your organization can get there In The New Language of Business, senior IBM executive Sandy Carter demonstrates how to leverage SOA, Web 2.0, and related technologies to drive new levels of operational excellence and business innovation. Writing for executives and business leaders inside and outside IT, Carter explains why flexibility and responsiveness are now even more crucial to success–and why services-based strategies offer the greatest promise for achieving them. You’ll learn how to organize your business into reusable process components–and support them with cost-effective IT services that adapt quickly and easily to change. Then, using extensive examples–including a detailed case study describing IBM’s own experience–Carter identifies best practices, pitfalls, and practical starting points for success. Build the flex-pon-sive* business * Flex-pon-sive* companies respond with lightning speed and agility to rapidly changing business needs. Flex-pon-sive* companies are focused on processes that are enabled for change through IT. Foreword
Part I: Start at the Beginning–The Business Chapter 1: The Innovation Imperative
Chapter 2: What Is Flex-pon-sive*?
Chapter 3: Deconstructing Your Business: Component Business Model
Part II: A Flexible Business Requires Flexible IT
Chapter 4: SOA as the DNA of a Flex-pon-sive* and Innovative Company
Chapter 5: SOA Key Concepts
Chapter 6: SOA Governance and Service Lifecycle
Chapter 7: Three Business-Centric SOA Entry Points
Chapter 8: What about Web 2.0 and SOA? Are They Related?
Part III: How to Implement Flex-pon-sive* in Your Business
Chapter 9: The Top 10 Don’ts!
Chapter 10: Case Study: IBM
Chapter 11: Putting It All Together
Glossary
Index
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这本书,说实话,刚拿到手的时候,我还有点将信将疑。毕竟现在市面上关于“商业沟通”的书籍简直是汗牛充栋,每一本都声称能给你打开新世界的大门。但是,这本《The New Language of Business》给我的感觉,却是一种久违的、踏实的专业感。我记得最开始翻阅的章节是关于“语境敏感性”的那部分,作者没有停留在那种空泛的理论说教,而是直接抛出了几个我在实际工作中经常遇到的棘手场景——比如跨文化团队的邮件往来,或者董事会演示中如何用最简洁的语言把一个复杂的财务模型讲清楚。他的切入点非常精妙,他似乎能预判到我们这些从业者在日常交流中会卡在哪里。我特别欣赏他处理“含蓄与直接”冲突时的那种平衡术。在一些需要强硬表态但又不能冒犯上级的场合,书里提供的那些措辞模板和思维导图,简直是救命稻草。我当场就试着用书中的一个“缓冲句式”去修改了一封我本来写得过于尖锐的内部备忘录,效果立竿见影,收到的反馈明显缓和了许多,但核心信息却一点没打折扣。这不仅仅是教你“说什么”,更重要的是让你理解“为什么”要这样说,从底层逻辑上重塑你的沟通习惯。如果你期待的是那种浮夸的、励志口号式的成功学,那这本书可能会让你失望,因为它太“实战”了,它要求你动脑筋,去分析每一个词语背后的权力和意图。
评分当我读到关于“非语言信号解读”的那一章时,我感觉自己像一个刚刚拿到密码本的间谍。这部分内容远远超出了我预想中一本商业书的范畴,更像是行为心理学与谈判技巧的结合体。作者对于微表情和肢体语言的描述,细致入微,绝非那种互联网上流传的肤浅总结。他用大量的案例研究来佐证,比如在一次紧张的供应商谈判中,桌子下两腿交叉的频率变化,如何暗示了对方的底线波动。更让我印象深刻的是,他深入探讨了“沉默”在商业对话中的力量。我们通常被教导要填补沉默,要快速反应,但这本书提出了一个强有力的反论:有时候,一个精心计算过的停顿,比任何华丽的言辞都更能施加压力,或者更能体现自信。我尝试在接下来的几次高层会议上,刻意练习这种“有目的的沉默”,效果是惊人的。原本急于发言的同事们,反而因为我的停顿而主动暴露了更多信息。这本书真正做到的,是把那些潜藏在商业交往中的“潜规则”,用一种近乎科学的语言系统地梳理了出来,让这些原本只有少数“老江湖”才懂得的窍门,变得可以学习、可以复制。这种知识的“解码”过程,极大地提升了我对会议环境的掌控感。
评分我发现这本书的作者在讨论“建立信任”这一议题时,采取了一种非常颠覆性的视角,它没有落入“多做承诺”的老套路。相反,它花了大量的篇幅来讨论“有效拒绝”的艺术。在快节奏的商业世界里,过度的承诺往往是信誉崩塌的开始。书中详细分析了那些善于掌控全局的领导者,是如何优雅而坚定地对不合理的请求说“不”,同时还能保持关系的和谐。作者提供了一套“弹性拒绝模型”,这个模型的核心在于,拒绝的不是“人”,而是“时间点”或“资源分配”,这在实际操作中非常实用。我尝试运用其中一个“双重肯定加明确界限”的句式,去处理一个合作伙伴提出的、明显超出我方能力范围的项目需求。结果非常棒,对方不仅理解了我们的难处,甚至主动提出了更可行的替代方案,整个过程没有产生任何负面情绪。这本书让你明白,真正的专业性,体现在你如何管理他人的期望,而不是一味地迎合。它在教你如何保护自己团队的精力和资源,这才是长期成功的基石。
评分阅读这本《The New Language of Business》的过程中,我最大的感受是它为我们提供了一种“系统化的思维工具箱”,而不是一堆零散的技巧。它的深度体现在对“沟通伦理”的探讨上,这部分内容相当深刻和严肃。作者探讨了在数字化信息流失的时代,如何保持商业交流的真实性和透明度,以及在追求效率最大化的同时,如何避免陷入“算法式”的冷漠沟通。它不仅关注对外沟通,对内部团队的凝聚力建设也提出了非常前瞻性的见解,比如如何利用共同的“语言规范”来强化企业文化,如何避免因信息茧房导致的内部理解偏差。我特别喜欢它对于“清晰的异议”的处理方式,认为清晰的异议,如果表达得当,是维护团队长期健康运转的关键。这本书要求读者进行自我反思:你的语言是服务于你的权力和自负,还是服务于共同的商业目标?它是一本需要反复阅读、时常翻阅的参考书,每一次重读都会根据你当前所处的职业阶段,揭示出新的层次和更深远的意义。它绝非一次性读物,更像是一份伴随职业生涯成长的“沟通宪章”。
评分说实话,这本书的排版和用词风格,给我带来了一种阅读“教科书”的庄重感,但内容却一点也不枯燥,反而充满了洞察的火花。它在处理“数字叙事”这一块的论述,尤其让我眼前一亮。在数据爆炸的今天,如何把冰冷的数字转化成有感染力的故事,是每个部门领导的必修课。这本书里提出了一种“三段式数据论证法”,强调的不是数据的多寡,而是数据在“问题-解决方案-未来愿景”这个框架中的精准嵌入。我记得作者用一个关于市场占有率下降的案例来演示,如何避免陷入单纯的图表展示,而是将数据点串联成一个引人入胜的危机处理故事。这对我优化季度报告的结构非常有启发性。我以前总是倾向于把所有的图表堆砌在一起,让听众自己去寻找重点,现在我明白了,我的工作不是展示数据,而是引导听众理解数据背后的商业含义。这种视角的转换,是这本书最宝贵的馈赠。它强迫你思考:你用这些文字和图表,到底想让接收者帮你实现什么目标?这种目标导向的写作和表达方式,让我的工作效率都得到了提升,因为每一次沟通都变得更有目的性。
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