The Measure of Library Excellence 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Wilson, Despina Dapias/ Tufo, Theresa Del/ Norman, Anne E. C. 作者

McFarland & Co Inc Pub

译者

2007-8 出版日期

210 页数

$ 56.44 价格

Pap

丛书系列

9780786430369 图书编码

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The Measure of Library Excellence 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Today's libraries are facing continually increasing challenges regarding information organization, consumer presentation and, on a financial level, taxpayer accountability. Analyzing and upgrading library services while staying within a limited budget is a problem which concerns many librarians. Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation from the management level down. The authors aptly discuss the advantages, disadvantages and possible pitfalls of their chosen approach. Additional topics include analysis of an organization's infrastructure, performance management and fact-based decision making.

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