Customer Service in Health Care 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Baird 作者

John Wiley & Sons Inc

译者

2000-7 出版日期

176 页数

397.00元价格

Pap

丛书系列

9780787952518 图书编码

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发表于2024-11-22

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Customer Service in Health Care 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

Customer Service in Health Care 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Customer Service in Health Care 在线电子书图书描述

Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence. "Customer Service in Health Care" is designed to provide readers with the fundamental information and skills to start or strengthen a customer service initiative within a health care organization. This book concentrates on action as opposed to theory. It offers a practical, step-by-step process for creating a culture shift toward customer service excellence at all levels of an organization, and presents the essentials to improving performance that will bring the individuals closer to the mission, values, and standards. Chapters focus on: Tools for establishing and measuring customer service team goals; creating customer service standards unique to your organization; tips on training sessions; Strategies for maintaining top-of-mind awareness of customer service among employees; customer service techniques for physicians and nurses; an overview of customer service as an essential component of business development and marketing.

Customer Service in Health Care 在线电子书下载 mobi epub pdf txt 在线电子书下载

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