Foreword p. xi
Part 1
Life and Relationships p. 3
What Is Civility? p. 7
Respect in Action p. 13
Happiness and the Mind p. 15
How Do We Learn to Love? p. 18
Civility and Self-Expression p. 21
Nice Guys Finish Last. Or Do They? p. 25
The Science of Love and Social Support p. 28
About the Rules p. 31
Part 2 The Rules
1. Pay Attention p. 35
2. Acknowledge Others p. 41
3. Think the Best p. 44
4. Listen p. 48
5. Be Inclusive p. 54
6. Speak Kindly p. 60
7. Don't Speak Ill p. 64
8. Accept and Give Praise p. 69
9. Respect Even a Subtle "No" p. 74
10. Respect Others' Opinions p. 77
11. Mind Your Body p. 81
12. Be Agreeable p. 87
13. Keep It Down (and Rediscover Silence) p. 93
14. Respect Other People's Time p. 97
15. Respect Other People's Space p. 100
16. Apologize Earnestly p. 106
17. Assert Yourself p. 110
18. Avoid Personal Questions p. 116
19. Care for Your Guests p. 122
20. Be a Considerate Guest p. 126
21. Think Twice Before Asking for Favors p. 131
22. Refrain from Idle Complaints p. 136
23. Accept and Give Constructive Criticism p. 141
24. Respect the Environment and Be Gentle to Animals p. 146
25. Don't Shift Responsibility and Blame p. 152
Part 3
Culture Shock p. 161
Striking Through the Form to the Substance p. 163
I Did It My Way p. 165
Authority on the Wane p. 167
The Age of the Self p. 169
Living Among Strangers p. 171
The Drive to Achieve p. 173
Stress p. 175
How We Play the Game p. 176
Two Sides of the Coin p. 179
What to Do p. 182
Notes p. 187
Suggestions for Further Reading p. 195
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