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Willard, Zafira 作者

Lightning Source Inc

译者

2003-12 出版日期

192 页数

$ 35.02 价格

HRD

丛书系列

9781413423389 图书编码

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发表于2024-11-23

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Customer Service Done Right 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Customer Service Done Right 在线电子书图书描述

Customer satisfaction must be a focus for every business expecting to succeed. Customers are the lifelines of businesses; very satisfied customers return and market your business. This book teaches individuals, teams, departments and organizations to effective ways to retain customers and attract new ones. 7Earn a reputation for service excellence 7Provide service excellence with existing staff 7Neutralize competition through service excellence 7Self-survey critical points of service at your business 7Create customer loyalty through customer complaints 7Change negative employee behaviors Read this book, and grow your business in a slow or thriving marketplace.

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