Late one afternoon, as you are organising your new office as department chair, one of the senior members of the department drops by. He affably informs you of his plans for the coming semester: that contrary to the published class schedule, he only teaches on Tuesday afternoon, Wednesday, and Thursday morning, so as to have the weekends free for travel; that he expects the office staff to start his coffeemaker by 10 a.m. sharp on his teaching days; and that since he hasn't been assigned a research assistant, his teaching assistant will do research tasks, including errands. What do you say? What do you do? Never mind budgets or curriculum reform: staff problems can be the most thorny of any academic administrator's job. Every day, professors who have never run anything bigger than a seminar find themselves in charge of a complex and volatile organisation called a Department of English (or Biology, or Sociology, or Textile Marketing). What should they do? In this book, a widely respected advisor on academic administration and ethics offers tips, insights, and tools on handling complaints, negotiating disagreements, responding to accusations of misconduct, and dealing with difficult personalities. With humour and generosity, C. K. Gunsalus applies scenarios based on real-life cases, examples from negotiation, law, and child-rearing to guide novice (and experienced) academic administrators through the dilemmas of management in notentirely-manageable environments.