If you're involved with development of software or systems, this informative book is designed to help you manage process improvement initiatives, within your company, by explaining the history, method and psychology behind Action Focused Assessment (AFA).The book shows you how to align your organization's business objectives with process improvement initiatives; use the Capability Maturity Model (CMM) to help your organization achieve its goals; and conduct internal assessments with expert guidance and tool support, without the direct involvement of a process improvement consulting firm. Moreover, the book provides a distinct link between process assessment and process improvement. It bridges the gap between recommendations and implementation, helping you understand how an organization can progress from the completion of an assessment to a detailed action plan.
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