The Six Principles of Service Excellence 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Gilbert-Jamison, Theo 作者

Lightning Source Inc

译者

出版日期

156 页数

$ 28.19 价格

HRD

丛书系列

9781420856316 图书编码

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发表于2024-11-10

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The Six Principles of Service Excellence 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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In reading this book, you will find that The Six Principles of Service Excellence IS: . A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. . More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders. You will further come to realize that The Six Principles of Service Excellence IS NOT: . A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. . For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. . A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.

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