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Great Customer Service on the Telephone 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Anderson, Kristin J. 作者

Amacom Books

译者

1992-11 出版日期

96 页数

$ 12.37 价格

Pap

丛书系列

9780814477953 图书编码

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发表于2024-11-28

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Great Customer Service on the Telephone 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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"First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service."

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