Business Process Improvement 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Harrington, H.J. 作者

McGraw-Hill

译者

1991-4 出版日期

274 页数

$ 37.23 价格

HRD

丛书系列

9780070267688 图书编码

Business Process Improvement 在线电子书图书标签: Business_Process 美國 BA

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发表于2024-11-05

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Business Process Improvement 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

Business Process Improvement 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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读书还是要读经典。业务流程优化的概念早在1991年就由Harrington提出，并在此书中作了极其详细的说明。26年前的书至今看来还是非常有真知灼见。有时候真佩服美国人在概念制造方面的前瞻性真是厉害。

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Business Process Improvement 在线电子书著者简介

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Business Process Improvement 在线电子书 pdf 下载 txt下载 epub 下载 mobi 在线电子书下载

Business Process Improvement 在线电子书图书描述

It's one of the hot topics for the 1990s - how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. "How to Take the Lead in Business Process Management" details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here, in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to determine customer needs and expectations and deliver the best service; how to establish which processes drive your business; how to create process improvement teams and train team leaders; how to eliminate bureaucracy, simplify the process, and reduce processing time; how to measure progress and provide feedback to participants; how to document the levels of improvement and certify operations and activities; and how to ensure ongoing improvement. Two special features further enhance the value of this highly practical guide: a chapter of case histories, showing the results of business process improvement, and an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis, work simplification programs, and more.

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