Exceeding Customer Expectations

Exceeding Customer Expectations pdf epub mobi txt 电子书 下载 2025

出版者:Broadway Business
作者:Kirk Kazanjian
出品人:
页数:256
译者:
出版时间:2007-01-16
价格:USD 24.95
装帧:Hardcover
isbn号码:9780385518321
丛书系列:
图书标签:
  • 经济学 
  •  
想要找书就要到 图书目录大全
立刻按 ctrl+D收藏本页
你会得到大惊喜!!

What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nation’s #1 car rental company. Drawing upon the time-tested strategies that have propelled Enterprise from a single location in St. Louis into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPECTATIONS reveals how to:

• Actively seek out un satisfied customers and quickly turn them into loyal fans

• Hire smart people and train them from the ground up

•Develop methods to reduce costs and add value for your customers in every interaction.

• Grow your business by rewarding employees with financial incentives, forming strong partnerships, and focusing on the long-term

• Thrive during tough economic times by bringing new advantages to the market

• Cultivate a fun and friendly workplace where teamwork rules

In EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: “Take care of your customers and employees first, and the profits will follow.” Winning customer loyalty is like running a marathon–not a 100-yard dash. By mastering this principle, Enterprise has earned not only record profits, but also received numerous awards for customer service and earned an enviable reputation as one of the world’s best companies to work for.

EXCEEDING CUSTOMER EXPECTATIONS imparts timeless lessons on satisfying both customers and employees that you can put to use right away, no matter what your business or industry.

具体描述

读后感

评分

评分

评分

评分

评分

用户评价

评分

评分

评分

评分

评分

本站所有内容均为互联网搜索引擎提供的公开搜索信息,本站不存储任何数据与内容,任何内容与数据均与本站无关,如有需要请联系相关搜索引擎包括但不限于百度google,bing,sogou

© 2025 book.wenda123.org All Rights Reserved. 图书目录大全 版权所有