Managing Knock Your Socks Off Service 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Bell, Chip R./ Zemke, Ron/ Zielinski, David/ Bush, John (ILT) 作者

Amacom Books

译者

2007-5 出版日期

224 页数

$ 20.28 价格

Pap

丛书系列

9780814473689 图书编码

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发表于2024-11-25

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Managing Knock Your Socks Off Service 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Today’s customers demand service that isn’t just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: * find and retain service-oriented people * get to know customers intimately * build a service vision * train and coach * create and maintain a service management process that aligns people, systems, and customers * involve and empower employees * recognize and reward good performance. Filled with examples from service standard-setters such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.

Managing Knock Your Socks Off Service 在线电子书下载 mobi epub pdf txt 在线电子书下载

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