Eightygeneral management-related issues,such as young managers, chronic e-mail disorder, humor at work, and stress, are addressed inthis creative business handbook. Much likeChinese dim sum, where small helpings and variety are the rule,the chaptersare bite-sized and differ in content but ultimately compliment one another. Whether looking for advice on devising new courses, increasing employee morale, or improving customer service,managers seeking exposure to a variety of ideas, techniques, and processes to help them navigate the ever-changing world of businesswill enjoy this balanced look at management.
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