Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices

Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices pdf epub mobi txt 电子书 下载 2026

出版者:Prentice Hall
作者:Hambleton, Lynne
出品人:
页数:864
译者:
出版时间:2007-7
价格:$ 106.22
装帧:HRD
isbn号码:9780132300216
丛书系列:
图书标签:
  • Six Sigma
  • Lean Six Sigma
  • Process Improvement
  • Quality Management
  • Business Process
  • DMAIC
  • Statistical Analysis
  • Problem Solving
  • Continuous Improvement
  • Best Practices
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具体描述

This reference is the first comprehensive how-to collection of Six Sigma tools, methodologies, and best practices. Leading implementer Lynne Hambleton covers the entire Six Sigma toolset, including more than 70 different tools--ranging from rigorous statistical and quantitative tools, to "softer" techniques. The toolset is organized in an easy-to-use, alphabetical encyclopedia and helps professionals quickly select the right tool, at the right time for every business challenge. Hambleton systematically discusses which questions each tool is designed to answer; how the tool compares with similar tools; when to use it; how to use it step-by-step; how to analyze and apply the output; and which other tool to use with it. To further illustrate and clarify tool usage, she presents hundreds of figures, along with never-before-published hints, tips, and real-world, "out-of-the-box" examples. Coverage includes * Real-world guidance to help practitioners raise the most important questions and determine the best resolution * Statistical techniques, including ANOVA, multi-vari charts, Monte Carlo simulations, normal probability plots, and regression analysis * Benchmarks, capability and cost/benefit analyses, Porter's Five Forces, scorecards, stakeholder analysis, and brainstorming techniques * CPM, CTQ, FMEA, HOQ, and GOSPA * GANTT, PERT chart, and other Six Sigma project management tools * 7QC: cause and effect diagrams, checklists, control charts, fishbone diagram, flowchart, histogram, Pareto chart, process maps, run chart, scatter diagram, and the stratification tool * 7M: AND, affinity diagrams, interrelationship diagrams, matrix diagrams, prioritization matrices, PDPC, and tree diagrams * Crystal Ball, Minitab, and Quality Companion 2 software to facilitate the use of statistical and analytical tools and more to help you become a more effective Six Sigma practitioner * This book is also available in a highly-searchable eBook format at www.prenhallprofessional.com/title/0136007376 and other online booksellers,. To provide crucial context, Hambleton illuminates four leading methodologies: DMAIC, Lean Six Sigma, Design for Six Sigma, and Six Sigma for Marketing. She also presents ten electronic articles that are available for download at www.prehallprofessional.com. The articles cover proven Six Sigma best practices for accelerating growth and increasing profitability, including techniques for product development, commercialization, portfolio design, benchmark implementation, project management, and collection of customer requirements. From start to finish, this bookdelivers fast, thorough and reliable answers--knowledge you'll rely on in every Six Sigma project, for years to come. Preface Introduction Different Methods for Different Purposes Part I Six Sigma Methodology Overview: Choosing the Right Approach to Address the Requirements Section 1 Define-Measure-Analyze-Improve-Control (DMAIC) Section 2 Lean and Lean Six Sigma Section 3 Design for Six Sigma (DFSS) Section 4 Six Sigma for Marketing (SSFM) Part II Six Sigma Tools and Techniques: Choosing the Right Tool to Answer the Right Question at the Right Time Encyclopedia The Six Sigma Encyclopedia of Business Tools and Techniques Summary Tool Matrix A Activity Network Diagram (AND) - 7M Tool Affinity Diagram - 7M Tool Analysis of Variance (ANOVA) Arrow Diagram B Benchmarking Box Plots[md]Graphical Tool Brainstorming Technique C Capability Analysis Cause and Effect Diagram - 7QC Tool Cause and Effect Prioritization Matrix Cause and Prevention Diagram Checklists - 7QC Tool Communication Plan Conjoint Analysis Control Charts - 7QC Tool Control Plan Cost / Benefit Analysis Critical Path Method (CPM) Critical-to-Quality (CTQ) D Data Collection Matrix Design of Experiment (DOE) Dotplot F Failure Modes and Effects Analysis (FMEA) 5-Whys Fault Tree Analysis Fishbone Diagram - 7QC Tool Flowchart - 7QC Tool G Gantt Chart GOSPA (Goals, Objectives, Strategies, Plans and Actions) Graphical Methods H Histogram - 7QC Tool House of Quality (HOQ) Hypothesis Testing I Interrelationship Diagram - 7M Tool K KJ Analysis L Launch (or Transition) Plan M Market Perceived Quality Profile (MPQP) Matrix Diagrams -7M Tool Measurement System Analysis (MSA) Multi-Vari Chart Monte Carlo Simulation N Normal Probability Plot P Pareto Chart - 7QC Tool PERT Chart Poka-Yoke Porter's 5 Forces Prioritization Matrices - 7M Tool Process Capability Analysis Process Decision Program Charts (PDPC) - 7M Tool Process Map (or Flowchart) - 7QC Tool Project Charter Pugh Concept Evaluation Q Quality Function Deployment (QFD) R RACI Matrix (Responsible, Accountable, Consulted, Informed) 12 Real-Win-Worth (RWW) Analysis Regression Analysis Risk Mitigation Plan Rolled Throughput Yield Run Chart - 7QC Tool S 7M - Seven Management Tool 7QC - Seven Quality Control Tool Sampling 4 Scatter Diagram - 7QC Tool Scorecards SIPOC (Supplier-Input-Process-Output-Customer) SMART Problem & Goal Statements for a Project Charter Solution Selection Matrix Stakeholder Analysis Statistical Tools Stratification - 7QC Tool SWOT (Strengths-Weaknesses-Opportunities-Threats) T Tree Diagram - 7M Tool TRIZ V Value Stream Analysis Voice of Customer Gathering Techniques W Work Breakdown Structure (WBS) Y Y = f (X) Part III Best Practices Articles (Available for download when you register your book at www.informit. com) The Anatomy of Quality Loss in a Product The Anatomy of Variations in Product Performance Benchmarking -- Avoid Arrogance and Lethargy Building Strength via Communities of Practice and Project Management Discovery-Based Learning Lean Six Sigma for Fast Track Commercialization High Risk-High Reward, Rapid Commercialization: PROCEED WITH CAUTION! Listening to the Customer First-Hand; Engineers Too The Practice of Designing Relationships A Process for Product Development Selecting Project Portfolios using Monte Carlo Simulation and Optimization Part IV Appendixes Appendix A Statistical Distribution Tables Appendix B Glossary Appendix C References Index

《精益转型:重塑运营的敏捷之道》 导言:精益思维的复兴与企业韧性 在当前快速变化的市场环境中,企业面临的挑战日益严峻。传统的、僵化的运营模式已经难以适应瞬息万变的客户需求和技术革新。本书《精益转型:重塑运营的敏捷之道》旨在为渴望实现持久性增长和卓越运营的企业提供一套系统化的框架与实用的工具集。我们深知,真正的效率提升并非仅仅是削减成本,而在于构建一个能够持续学习、快速响应并为客户创造最大价值的组织生态系统。本书将带领读者深入探索精益原则在现代企业,特别是服务业、软件开发以及复杂制造环境中的深度应用,超越单纯的流程优化,实现思维模式的根本性转变。 第一部分:精益基础与文化重塑 第一章:精益的哲学内核——从丰田模式到数字时代的适应性 精益(Lean)思想并非仅是精益生产(Lean Manufacturing)的代名词,它更是一种以人为本、聚焦价值流的哲学观。本章将首先解构精益的起源,探讨其核心原则——消除浪费(Muda)、平衡流程(Heijunka)和持续改善(Kaizen)——在信息时代如何被重新诠释。我们将重点分析“浪费”在知识工作中的新表现形式,例如上下文切换、等待时间、不必要的会议以及过度文档化。 价值的重新定义: 什么是客户真正愿意付费的?如何清晰地识别价值流中的每一个步骤? 消除看不见的浪费: 针对知识工作和高科技研发中的“能力浪费”和“信息浪费”进行深入剖析。 建立“以人为本”的精益文化: 探讨如何通过赋权(Empowerment)和安全心理(Psychological Safety)来激发一线员工的改善动力,这是任何精益转型成功的基石。 第二章:领导力在精益转型中的关键角色 精益转型是一项自上而下的承诺,同时也是自下而上的实践。本章聚焦于高层领导和中层管理者在推动变革中所应扮演的角色。我们将阐述,精益领导力意味着从“指挥与控制”转向“服务型领导”(Servant Leadership)。 战略对齐与愿景传递: 如何将精益指标与企业长期战略目标紧密结合,确保日常工作朝着正确的方向前进。 Gemba(现场)的艺术: 领导者如何通过走访现场、观察实际工作流来发现问题,而非仅仅依赖报告。 培养教练式管理者: 培训管理者从“解决问题者”转变为“提问者”,引导团队自我发现解决方案。 第二部分:价值流映射与流程优化工具 第三章:全景视角——端到端价值流分析(VSM) 在没有清晰的流程图景之前,任何优化都是盲目的。本章详述了如何运用价值流图(Value Stream Mapping)工具,清晰地揭示产品或服务从概念到交付的完整旅程。 绘制当前状态图: 详细指导如何收集关键数据点,如周期时间、等待时间、库存量和首次通过率(FTY)。 识别瓶颈与非增值活动: 区分加工时间(Processing Time)与等待时间(Lead Time),定位主要的效率黑洞。 设计未来状态图与实施路线图: 如何基于痛点构建一个理想化的、低浪费的未来状态,并制定出分阶段的、可衡量的改进计划。 第四章:加速流动:看板系统与节拍时间管理 实现持续流动是精益的核心目标。本章重点介绍看板(Kanban)系统在限制在制品(WIP)和平衡工作负荷方面的强大能力。 看板的物理与数字应用: 针对不同行业(如服务台、研发团队、供应链)如何设计有效的看板流程和可视化指标。 限制在制品(WIP): 深入探讨限制WIP如何迫使团队关注完成工作而非开始工作,从而缩短交付周期。 节拍时间(Takt Time)的计算与应用: 如何根据客户需求速率来设定生产或服务节奏,确保流程的平稳性。 第五章:质量内建——防错法(Poka-Yoke)与自动化检验 质量不应是事后检验的结果,而应是设计流程的一部分。本章详细介绍了如何运用防错机制来消除人为错误的可能。 构建物理和逻辑防错装置: 案例分析展示了如何在机械装配、软件部署和文件审批等环节中植入不可逆转的质量控制点。 缺陷分析的五问法(5 Whys): 深入挖掘问题的根本原因,避免仅解决表面症状。 统计过程控制(SPC)的精益视角: 如何利用简单图表监控流程的稳定性,实现早期预警。 第三部分:精益在特定领域中的深化应用 第六章:精益敏捷(Lean-Agile)在软件与服务中的融合 随着DevOps和敏捷方法的普及,精益原则为这些实践提供了坚实的运营基础。本章探讨如何利用精益思维来优化软件交付管道。 持续集成与持续交付(CI/CD)的精益视角: 将CI/CD视为消除部署浪费的终极工具。 小批量、高频率的交付: 为什么小批量交付能够显著降低风险并加速反馈循环。 基于特性的团队(Feature Teams)与价值流组织: 如何重组跨职能团队以更好地服务于端到端价值流。 第七章:精益与供应链的集成:建立弹性网络 在复杂的全球供应链中,精益原则帮助企业从“准时制”(Just-in-Time, JIT)转向“即时响应制”(Just-in-Case/Speed)。 拉动系统(Pull System)的扩展: 如何将看板和拉动信号从内部流程延伸至供应商和分销商。 供应商关系的精益化: 建立基于信任和透明度的长期合作关系,共享价值流信息,而非仅仅施加价格压力。 应对中断: 如何通过多样化和缓冲策略(Buffer Strategy)在保持精益效率的同时,增强供应链的抗风险能力。 第八章:持续改善的制度化——PDCA与A3报告 持续改善(Kaizen)需要结构化的方法来确保它不是一次性的项目,而是日常的工作方式。 PDCA循环(计划-执行-检查-行动)的精益实践: 将PDCA嵌入到日常工作会议和项目审查中。 A3报告:结构化的问题解决画布: 详细介绍A3报告的九个标准部分,它如何强制思考者进行逻辑连贯、数据驱动的分析和解决方案设计。A3不仅是文档,更是沟通和教练的工具。 标准工作(Standard Work)的创建与维护: 强调标准工作是持续改善的基线,而非僵化的教条。 结论:精益转型——一场永无止境的旅程 精益转型并非一个终点,而是一种持续寻求卓越、永远对现状不满足的组织心态。本书提供的工具和框架是实现这一心态的实用指南。真正的成功在于,当你的组织能够像有机体一样自我修复、自我优化时。通过内化精益思维,企业将构建起强大的适应性和韧性,确保在未来任何挑战面前,都能保持领先的竞争力。

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