Service Quality Management in Hospitality, Tourism, and Leisure 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Kandampully, Jay (EDT)/ Mok, Connie (EDT)/ Sparks, Beverley A. (EDT) 作者

Haworth Pr Inc

译者

2001-1 出版日期

366 页数

966.55元价格

HRD

丛书系列

9780789007261 图书编码

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Service Quality Management in Hospitality, Tourism, and Leisure 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

Service Quality Management in Hospitality, Tourism, and Leisure 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Service Quality Management in Hospitality, Tourism, and Leisure 在线电子书图书描述

Does your staff deliver the highest quality service possible Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

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