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Customer Service In The Information Age 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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HABERER 作者

Course Technology Ptr

译者

2004-6 出版日期

120 页数

$ 15.76 价格

Pap

丛书系列

9780619259099 图书编码

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发表于2024-09-21

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Customer Service In The Information Age 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Customer Service In The Information Age 在线电子书图书描述

Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. CUSTOMER SERVICE IN THE INFORMATION AGE explains how businesses can still provide great customer service with a personal touch--whether it is through e-mail, the telephone, or a company Web site. The tips presented in this book will give organizations concrete suggestions for how to use the technological options available today to elevate their customer service to the next level and build relationships that will result in loyal and satisfied customers.

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