Customer Service In The Information Age

Customer Service In The Information Age pdf epub mobi txt 电子书 下载 2025

出版者:Course Technology Ptr
作者:HABERER
出品人:
页数:120
译者:
出版时间:2004-6
价格:$ 15.76
装帧:Pap
isbn号码:9780619259099
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Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. CUSTOMER SERVICE IN THE INFORMATION AGE explains how businesses can still provide great customer service with a personal touch--whether it is through e-mail, the telephone, or a company Web site. The tips presented in this book will give organizations concrete suggestions for how to use the technological options available today to elevate their customer service to the next level and build relationships that will result in loyal and satisfied customers.

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