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What Managers Say, What Employees Hear

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Maruca, Regina Fazio 作者
Greenwood Pub Group
譯者
2006-4 出版日期
208 頁數
$ 45.14 價格
HRD
叢書系列
9780275987039 圖書編碼

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What Managers Say, What Employees Hear 在線電子書 epub 下載 mobi 下載 pdf 下載 txt 下載 2024

What Managers Say, What Employees Hear 在線電子書 epub 下載 pdf 下載 mobi 下載 txt 下載 2024

What Managers Say, What Employees Hear 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024



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What Managers Say, What Employees Hear 在線電子書 pdf 下載 txt下載 epub 下載 mobi 在線電子書下載

What Managers Say, What Employees Hear 在線電子書 圖書描述

This book is a wake-up call for executives who think their front-line employees are fully motivated. In retail stores, shop floors, and offices around the world, a refrain of disillusionment and distrust is being sung - and its negative effects on corporate performance are profound. A huge gulf exists between management and employees, in terms of how people define their company's brand, vision, strategy, and goals, and the means to achieve them. Even "enlightened" business leaders, who support cultures of inclusion and open communication, find that their messages aren't getting through - the quantity of information available to front-line employees has increased, but the quality (in terms of both transmission and reception) has not. "What Managers Say, What Employees Hear" reveals the roots and effects of these problems, and then presents a wealth of practical insights for addressing them. Regina Maruca has assembled an all-star cast of management writers, consultants, educators, and practitioners to provide fresh insights for bridging the gaps between management and employees - and improving everyone's performance in the process. Showcasing innovative practices in corporate strategy, communications, operations, customer service, and employee training at such world-class organizations as eBay, Radio Shack, Southwest Airlines, Bank of America, and Enterprise Rent-A-Car, the book demonstrates the positive effects of aligning goals and actions, building trust, and investing in the front line.

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