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The Big Book of Customer Service Training Games 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Carlaw, Peggy/ Deming, Vasudha Kathleen 作者

McGraw-Hill

译者

1998-9 出版日期

209 页数

$ 28.25 价格

Pap

丛书系列

9780070779747 图书编码

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发表于2024-11-28

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The Big Book of Customer Service Training Games 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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The Big Book of Customer Service Training Games 在线电子书 pdf 下载 txt下载 epub 下载 mobi 在线电子书下载

The Big Book of Customer Service Training Games 在线电子书图书描述

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

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