Oakland on Quality Management, Third Edition 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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John S Oakland 作者

Butterworth-Heinemann

译者

2004-10 出版日期

488 页数

623.00元价格

HRD

丛书系列

9780750657419 图书编码

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Oakland on Quality Management, Third Edition 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Oakland on Quality Management, Third Edition 在线电子书图书描述

'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality.

The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.

* Tested amongst practitioners at a series of conferences

* Written by John Oakland, the best-selling author of 'Total Quality Management', in his usual down-to-earth practical style

* Suitable for MBA students as well as practising managers

Oakland on Quality Management, Third Edition 在线电子书下载 mobi epub pdf txt 在线电子书下载

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