On Purposeful Systems provides an innovative foundation for looking at human and social behavioraas a system of purposeful (teleological) events. It uses a systems theoretical approach for the study of these phenomena, and illustrates and extends general systems theory. aWhat makes this book amagicala is that Ackoff provides aoperational definitionsa for many ill-defined words and conceptsafrom defining aknowledgea and aunderstandinga to providing definitions of feelings/emotions.... T]his book represents a paradigm] shift that has yet to be appreciated, thirty years later.aaW. Curtiss Priest, Massachusetts Institute of Technology
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