Service Productivity Management 在线电子书 图书标签:
发表于2024-11-26
Service Productivity Management 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
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Service Productivity Management 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024