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Residential Integrator's Customer Relations 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Taylor, Terry 作者

Thomson Learning

译者

2006-8 出版日期

352 页数

$ 87.95 价格

Pap

丛书系列

9781418014131 图书编码

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发表于2024-11-24

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Residential Integrator's Customer Relations 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Residential Integrator's Customer Relations 在线电子书图书描述

Residential integrators are often tasked with the responsibility of representing the company's mission, structure, attitude, and professionalism. This book covers the specific customer relationship skills that residential integrators need to be successful in the industry. In-depth coverage begins with a definition of excellent service as a critical component for personal and professional success. Effective communication is then defined for face-to-face, telephone, email, and written interactions. Aspects of the client-employee relationship are also covered in detail, followed by the importance of client satisfaction to ensure that the relationship remains strong after an installation is complete.

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