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Presenting Service

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Kotschevar, Lendal H./ Luciani, Valentino 作者
John Wiley & Sons Inc
譯者
2006-3 出版日期
272 頁數
600.00元 價格
Pap
叢書系列
9780471475781 圖書編碼

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Presenting Service 在線電子書 epub 下載 mobi 下載 pdf 下載 txt 下載 2024

Presenting Service 在線電子書 epub 下載 pdf 下載 mobi 下載 txt 下載 2024

Presenting Service 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024



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Presenting Service 在線電子書 圖書描述

A detailed approach to providing service in restaurants and foodservice operations

Service starts when a customer walks into a restaurant and doesn't end until he or she walks out. Presenting Service, Second Edition, is an up-to-date, hands-on guide for managers that presents the essential skills and know-how to direct a foodservice staff through a successful, completely enjoyable dining experience.

Packed with checklists, objectives, key terms, and chapter summaries and reviews, this Second Edition features a new chapter on bar and beverage service that includes coverage of specialty coffees as well as insightful cocktail and wine service advice for better serving and recommending alcoholic and nonalcoholic beverages to guests. Other valuable features of this revised edition include:

* A new chapter on classic service styles, including the techniques of French, Russian, American, English, and Chinese dining

* A new chapter on table etiquette that contains a historical perspective as well as thorough coverage of etiquette rules concerning special foods and various cultures, such as European, Chinese, Indian, and Middle Eastern dining

* Customer Service and Foodservice Security boxes that identify tips and best practices for handling customer and security issues

* A new appendix covering the duties of service workers that explains the responsibilities of the frontline staff, including the host, server, bus person, and bar server

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