Coaching Knock Your Socks Off Service 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Zemke, Ron/ Anderson, Kristin 作者

Amacom Books

译者

1996-10 出版日期

160 页数

$ 21.41 价格

Pap

丛书系列

9780814479353 图书编码

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发表于2024-11-30

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Coaching Knock Your Socks Off Service 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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"Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest "Knock Your Socks Off" book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill - teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less."

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