（英）乔安娜•古特曼（Joana Gutmann）是一名专门研究办公室沟通的自由培训顾问。她拥有秘书工作背景，同时是英国特许人事和发展学会（Chartered Institute of Personnel and Development）的会员。

Minutes are vital to the success of meetings. Attendees rely on them for information they may have missed and they serve as an essential communications tool for non-participants. In addition, the action points highlighted in minutes act as a timely reminder for the whole organization. Minute-taking is such a crucial part of business management meetings but there is a common misconception that all secretaries and administrators can simply take minutes. Taking minutes involves listening skills, the ability to absorb information and to summarize it simultaneously. The minute-taker is one of the most important and powerful people in a meeting. Although the tasks can be daunting, it is an opportunity to develop knowledge, broaden horizons and build credibility within the organization. Now in its second edition, Taking Minutes of Meetings is an accessible reference guide following the whole meeting cycle. Starting with organising a meeting, it goes on to give reliable, hands-on advice about the sections of a meeting; the agenda; personal preparation; taking notes; accuracy; structuring notes; writing up the minutes and recording decisions and actions. Aimed at anyone new to taking minutes and professionals looking to brush up their technique.