Supervision Skills for the Service Industry: How to Do It is a practical guide for managers, supervisors, or students aspiring to work in the service business. This book is organized into three parts: *Conceptual knowledge required for effective supervision *Practical or applied skills for supervisors to use on the job *Job search strategies and how to be a supervisor in a real-life scenario Filled with features that enhance the reader's experience: *Chapter-opening, "In the Real World," vignettes *Performance-based learning objectives *Key terms bolded in the text and defined in the text margins *Timely articles in each chapter drawn from the Hospitality News newspapers *Mini-cases *Questions for discussion *Key terms lists *Chapter quizzes *Chapter conclusions with more "In the Real World" vignettes
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