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Raving Fans 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Kenneth H. Blanchard 作者

HarperCollins Entertainment

译者

1998-06-15 出版日期

160 页数

USD 14.45 价格

Paperback

丛书系列

9780006530695 图书编码

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发表于2024-12-27

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A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.

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