PART I<br > THE BASICS<br > section provides the foundation for most of the concepts<br >discussed in this book by examining closely what a question is，<br >what it can accomplish， and how the process of Q & A influences<br >human behavior. Accompanying these insights will be a wealth<br >of practical advice for both questioner and respondent.<br >CHAFER 1: ASSESSING THE VALUE OF<br >QUALITY QUESTIONS<br > 1. How do questions influence you?<br > 2. What functions do questions serve?<br > 3. What are the implications of asking open-ended vs.<br > closed-ended questions?<br > 4. How can questions influence the quality of your decision-<br > making?<br > 5. What are the main objectives of a Q & A session?<br >CHAPTER 2: PROBING THE QUESTIONER S<br >AND THE RESPONDENTS MINDS<br > 1. What major factors influence the questioner while con-<br > ceiving and posing a question?<br > 2. What major factors influence the respondent while lis-<br > tening to， conceiving， and responding to a question?<br >
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