J. Davidson Frame goes beyond traditional approaches to examine the new realities of project management: managing risk， maintaining quality of goods and services， outsourcing， satisfying customers， and communicating effectively with managers， customers， vAndors， and staff. He explains the new skills today s project managers must have to be successful: people management， team building skills (especially cross-functional teams)， decision making， estimation， project evaluation， and setting performance metrics. "Experienced project managers， newly appointed managers， and professionals of any kind who work in modern organizations where business reengineering， cross-functional teams， and customer satisfaction are key to their success will appreciate the insights and practical project management experience shared in Dr. Frame s book."--Gus Crosetto， director of training and development， Fannie Mae
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