Communications Skills for Project Managers

Communications Skills for Project Managers pdf epub mobi txt 电子书 下载 2026

出版者:
作者:Michael Campbell PMP
出品人:
页数:268
译者:
出版时间:2009-5
价格:$ 24.95
装帧:
isbn号码:9780814410530
丛书系列:
图书标签:
  • 管理
  • 职业技能
  • 沟通
  • 工程与项目管理
  • 商业&管理
  • PM
  • 2012
  • 项目管理
  • 沟通技巧
  • 人际沟通
  • 领导力
  • 团队协作
  • 项目沟通
  • 职场技能
  • 商业沟通
  • 软技能
  • 高效沟通
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Product Description

According to the Project Management Institute, over 80 percent of a project manager's job is communication yet most project management books hardly discuss it. "Communications Skills for Project Managers" provides practical advice and strategies for ensuring success, even in the face of shifting organizational priorities, constantly evolving expectations, and leadership turnover. This important guidebook gives readers the practical strategies they need to keep everyone including themselves in the loop. Even a project that is brought in on time and on budget can be considered a failure if those outside a project team haven't been clearly communicated with throughout the project lifespan. This book provides readers with the skills they need for ensured project success, every time.

Book Description

According to the Project Management Institute, over 80 percent of a project manager’s job is communication—yet most project management books hardly discuss it. Communications Skills for Project Managers provides practical advice and strategies for ensuring success, even in the face of shifting organizational priorities, constantly evolving expectations, and leadership turnover. This important guidebook gives readers the skills they need to keep everyone in the loop. Readers will find out how they can: • keep those on the project team—as well as upper management—involved and informed • establish a plan for communication • effectively present to stakeholders • compete with other initiatives within the organization • convey reasons for change • and more Even a project that is brought in on time and on budget can be considered a failure if those outside a project team haven’t been kept informed. This book provides readers with the skills they need for ensured project success, every time. From the Inside Flap

Congratulations. Your latest project is nearly in—on time, under budget, and with all of its components poised to function in perfect harmony. So why isn’t senior management as happy as you expected? Why did your project team need to put out one fire after another? Why are your end users confused and besieging you with frantic phone calls and endless emails? What’s all too easy to forget is that the reason the project was approved was to support your company’s strategic and fiscal objectives. Even the most soundly designed project methodology, expertly implemented and technically flawless, can result in a business failure if the project purpose, applications, or very existence aren’t fully understood throughout your organization. The answer is all about communications skills. In fact, the number one factor in the success or failure of projects is the quality and consistency of communications. If you’re a project manager, the bulk of this responsibility falls to you. In Communications Skills for Project Managers, Michael Campbell unlocks this critical component of project success, illustrating how to keep every project stakeholder in the loop every step of the way—from concept through delivery and beyond. A veteran of countless projects on every conceivable scale, Campbell gives you the universal elements of all communications as they pertain to the specific demands of a project management environment. And you’ll get a generous selection of powerful tools to help you: • Present the case for your project to senior management and other key stakeholders • Secure and maintain the right level of leadership support throughout the life of the project • Combine written, phone, and in-person communications for maximum effect • Use communications to help manage expectations, risks, and scope change • Link the hallmarks of project management (defined tasks, specific deliverables, and repeatable techniques) with the change management challenges that sometimes inhibit acceptance of new projects, and learn how to “sell” the need for change by taking the fear out of it through great communications • Apply top-notch communications strategies to every project you manage from now on As a project manager, you have to know how to react on the fly to shifting business priorities, evolving expectations, and perennial leadership changes—and to make sure everyone around you understands exactly what’s going on, all the time. Communications Skills for Project Managers shows you how to develop a practical approach to the biggest and most critical part of your job—relating the work of your team to the goals of your organization and the daily lives of its people. Michael Campbell, PMP, is the President and leader of the Energy Practice at MCA International LLC. He is the author of Bulletproof Presentations and coauthor of the fourth edition of The Complete Idiot’s Guide to Project Management. He lives in Houston, Texas.

好的,以下是为您构思的一份图书简介,聚焦于项目管理中的沟通技巧,但完全不涉及您提供的书名《Communications Skills for Project Managers》: --- 《驾驭复杂:项目成功的无声引擎》 引言:沟通的真实战场 在当今快速变化、高度互联的项目环境中,技术能力和项目规划固然是基石,但真正区分平庸与卓越的,往往是那些难以量化的“软技能”——尤其是沟通的艺术与科学。本书并非着眼于项目管理理论框架的堆砌,而是深入剖析项目生命周期中每一个关键节点上,沟通如何充当决定性的驱动力或致命的绊脚石。我们相信,项目不是由甘特图驱动的,而是由人与人之间清晰、有效、有目的的对话所塑造的。 本书的写作初衷,是为那些渴望从“合格的项目执行者”跃升为“卓越的项目领导者”的专业人士提供一套实战的、去理论化的沟通工具箱。我们避开学术性的陈词滥调,直击职场沟通的痛点:信息碎片化、利益相关者期望冲突、跨文化协作障碍,以及如何在压力之下保持清晰的表达。 第一部分:理解沟通的生态系统——从信息到影响力 项目的成功,始于对沟通生态系统的全面洞察。我们首先探讨项目背景下的信息流动模型。这不是简单的“发送者-接收者”模型,而是复杂的网络分析。 利益相关者的情感地图绘制: 成功的沟通不是找到对的人说对的话,而是理解“对的人”在特定情境下最需要听到什么,以及他们如何处理信息。本章详细介绍了如何通过深度访谈和观察,建立利益相关者(Stakeholders)的情感和权力地图,从而定制化沟通的频率、渠道和语调。我们将分析“沉默的反对者”的识别技术,以及如何将他们的疑虑转化为建设性的输入。 情境感知型报告的艺术: 传统的状态报告往往淹没在细节中,无法抓住高层管理者的注意力。本书提供了一套“三层聚焦”报告结构:第一层是宏观的健康度指标(用非技术语言),第二层是关键风险和决策点,第三层才是深入的技术细节链接。重点讲解了如何根据听众的层级(执行层、战略层、技术层)动态调整信息密度和优先级。 非语言信息的力量与陷阱: 在远程工作和混合办公成为常态的今天,肢体语言和会议礼仪的“潜台词”变得更加重要。我们深入研究了视频会议中的眼神接触管理、语速对感知权威的影响,以及如何解读团队成员在虚拟空间中的“信号丢失”。 第二部分:冲突的化解与复杂谈判的艺术 项目经理的日常,就是解决问题和管理期望的日常。其中,冲突管理和有效谈判是衡量领导力的核心标准。 将对抗转化为协作的“重构”技巧: 冲突往往源于目标不一致而非个人恩怨。本书提供了一系列技巧,教导管理者如何快速将“你反对我的方案”重构为“我们如何共同达成目标X”。我们详细介绍了“锚定共同价值”的谈判开场策略,确保讨论从对立面转向合作基础。 艰难对话的脚本设计: 无论是告知延期、请求额外资源,还是处理性能不佳的团队成员,某些对话是不可避免的“艰难时刻”。我们提供了基于情景的对话框架,强调“先描述事实,再表达影响,最后提出期望”的结构,确保反馈具有建设性和可执行性,同时最大限度地减少防御反应。 跨职能团队的“语言桥梁”搭建: 当工程师、市场人员和财务团队汇聚一堂时,他们使用的术语和优先级天然存在差异。本书提供了实用的“术语对译表”和跨职能会议引导流程,确保技术规格能够被业务人员理解,业务目标能够被技术团队准确执行。 第三部分:透明度、信任与危机沟通 在项目遇到重大挫折时,沟通的质量直接决定了项目的生死存亡。 建立“高信任度”的透明沟通机制: 信任并非凭空产生,它是持续、一致、可预测的沟通行为积累的结果。本部分阐述了如何通过主动披露风险(而非等到风险爆发时才报告)来建立团队和客户的信心。我们深入探讨了“坏消息的黄金法则”——永远不要让你的听众在第一次听到负面信息时感到意外。 危机下的信息流控制: 当危机爆发时,信息泄漏和不确定性是双重敌人。本书提供了一套“四阶段危机沟通响应框架”:确认事实、内部同步、外部简报、后续跟进。重点在于如何保持信息发布的统一性和权威性,防止流言和恐慌蔓延。 向上管理:有效汇报的权力中枢: 成功的项目经理懂得如何管理他们上级的期望。这不仅仅是提供状态更新,而是关于“主动管理决策路径”。我们将分析如何通过预先准备“备选方案A/B/C”及清晰的建议,将决策压力转化为合作机会,使高层领导成为你项目的积极推动者,而非被动的审批者。 结语:将沟通内化为项目基因 本书最终的目标是让沟通技巧从一项需要刻意练习的技能,转变为项目经理的自然反应和本能习惯。通过对这些关键沟通场景的深入剖析和实战演练,读者将能够自信地驾驭人际动态,消除信息噪声,确保项目团队始终步调一致,朝着最终目标稳步前行。 《驾驭复杂:项目成功的无声引擎》 献给所有认识到,在项目管理的宏伟蓝图上,最精密的工具永远是清晰、有力的语言和积极倾听的意愿。 ---

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