Service Management 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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James Fitzsimmons 作者

McGraw-Hill/Irwin

译者

2007-10-5 出版日期

537 页数

$ 267.25 价格

Hardcover

丛书系列

9780077228491 图书编码

Service Management 在线电子书图书标签: 运营美國管理服務教材商业 2015 1

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Service Management 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

Service Management 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Service Management 在线电子书图书描述

Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.

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