A Complete and Balanced Service Scorecard 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2025

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Rajesh K. Tyagi 作者

FT Press

译者

2008-07-11 出版日期

320 页数

USD 34.99 价格

Hardcover

丛书系列

9780131986008 图书编码

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A Complete and Balanced Service Scorecard 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2025

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In the U.S., service related activities have become dominant aspects of the economy and currently account for well over 50% of our GNP. The authors' framework eliminates outdated, low-value techniques originally created for manufacturing firms, replacing them with advanced techniques that fully leverage your investments in technology. Tyagi and Gupta begin by explaining why conventional balanced scorecard approaches don't work well for service organizations, discussing issues ranging from the inherent variability of customers, servers, and processes, the crucial importance of engagement, and the unique challenges of service innovation. Next, they introduce a Service Scorecard framework that encompasses the seven key elements of service organization success: Growth, Leadership, Acceleration, Collaboration, Innovation, Execution, and Retention. You'll learn how to set clear performance targets at the function and business level; benchmark performance against best practices; identify improvement opportunities; and capture performance data that offers a leading indicator for financials. Their proven approach is designed for easy understanding and implementation without the need for expensive consultants. Simply put, it offers today's most direct path to measuring performance and optimizing business value in any service organization.

A Complete and Balanced Service Scorecard 在线电子书下载 mobi epub pdf txt 在线电子书下载

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