At some point every manager has to cope with people problems. From alcoholism to illiteracy, this book has a case study to help you learn how to handle 29 specific problem behaviors. With a view to the changing needs of the new workforce, youall learn how to tell the difference between legitimate complaints and insubordination. Discover why your employees work and how to encourage good performance. Also included are tips on resolving disputes fairly. The real-world situations in these case studies provide practical solutions to boost performance in any organization.
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