Service Operations Management (3rd Edition) 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Robert Johnston 作者

Prentice Hall

译者

2008-06-15 出版日期

552 页数

USD 79.00 价格

Paperback

丛书系列

9781405847322 图书编码

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Service Operations Management (3rd Edition) 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Service Operations Management (3rd Edition) 在线电子书图书描述

* Written specifically to better serve the needs of students on services-orientated operations management courses. * The first European-originated book. * Operations management is set within the wider business context, recognising the impact of other management functions and covering wider issues, such as organisational culture and design, people issues, and customer relationships. * Includes international examples from different types of organizations, such as: the Internet, public and voluntary sectors, mass transport services, professional services, retailers, internet services, tourism and hospitality. * Each chapter identifies key operations management issues and provides definitions of key terms, real world illustrations, chapter summaries, case exercises, further reading and questions.

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