Part 1 Human Resources Department Unit One Employment Unit Two Job Interviews Unit Three Work Training Unit Four Daily Office Routine Unit Five Work Shift Unit Six Working Overtime Unit Seven Signing an Agreement Unit Eight Working PressurePart 2 Outgoing Business Unit One Business Visa Unit Two Booking Ticket Unit Three Booking Room Unit Four At the Airport Unit Five At the Hotel Unit Six At a Restaurant Unit Seven Taking a Taxi Unit Eight In the BankPart 3 Telephone Calls Unit One Transferring a Call Unit Two Wrong Number Unit Three Bad Connections and Busy Lines Unit Four Leaving a Message Unit Five Call Back Unit Six Reservation Calls Unit Seven Rescheduling over the Phone Unit Eight Cancelling an Appointment over the PhonePart4 Company Conferences Unit One Preparing for a Meeting Unit Two A meeting agenda Unit Three Conference Arrangements Unit Four Beginning the Meeting Unit Five Discussion for personnel reshuffle Unit Six Discussion for layoffs and appointment Unit Seven Opinions Unit Eight Concluding a MeetingPart 5 Commerce and Trade Unit One Establishing Business Relations Unit Two Inquiry Unit Three Offer Unit Four Price Negotiation Unit Five Terms of Payment Unit Six Shipment Unit Seven Complaints and.Claims Unit Eight AgreementPart 6 Marketing Topics Unit One Marketing Surveys Unit Two Advertising Media Unit Three Promotional Events Unit Four Trade Shows Unit Five Preparing for a Trade Show Unit Six Product Demonstrations Unit Seven Attending Trade Fair Unit Eight Appointing an AgentPart 7 Expanding Business Unit One Business Consultation Unit Two Business Promotion Unit Three Function Introduction Unit Four Bidding Unit Five Tender Unit Six Joint Venture Unit Seven Technology Transfer Unit Eight Consignment Sale and Barter SalePart 8 Business Communication Unit One Visiting Unit Two Reception Unit Three Greetings Unit Four Introductions Unit Five Having dinner with clients Unit Six Come to the Party Unit Seven Presents Giving Unit Eight Seeing off Customers
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