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Customer Service 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Elaine K. Harris 作者

Pearson Education (US)

译者

2009-07-28 出版日期

177 页数

$ 64.98 价格

Paperback

丛书系列

9780135109311 图书编码

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发表于2024-07-07

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Customer Service 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Customer Service 在线电子书图书描述

The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

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