In "The Disgruntled Employee", Peter Morris takes on one of the most difficult chores for managers and owners of small to medium sized businesses: dealing productively with difficult employees.Again making extensive use of the information gleaned from conversations with expert guests on his Business Shrink radio program, he explains how to identify the sources of destructive employee behaviour, offers specific tools and devices for attempting to correct such distractions, and shows managers and supervisors how to determine when it's time to sever dysfunctional workplace relationships.In the second book of this series, Morris will deal specifically with how to apply logic, strategy and emotion to dealing with difficult employees, the various types of disgruntled employees and how to manage and discipline each variety.
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