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A Complaint Is a Gift 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Janelle Barlow 作者

Berrett-Koehler Publishers

译者

2008-8-1 出版日期

287 页数

USD 21.95 价格

Paperback

丛书系列

9781576755822 图书编码

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发表于2024-11-08

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A Complaint Is a Gift 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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A Complaint Is a Gift 在线电子书图书描述

The first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated. There are two brand new chapters on the Internet, a new section entitled Handling Complaints Directed at You and another new section that turns the tables and discusses how the reader can complain effectively. More relevant than ever in today's constantly connected world, when customers can complain instantly, 24/7, and broadcast their dissatisfaction around the world if they choose to, throughout the text has been heavily revised, with a wealth of new examples, tools and strategies.

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