Working with Difficult People 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Lundin, William/ Lundin, Kathleen/ Dobson, Michael S. 作者

译者

2008-9 出版日期

128 页数

$ 13.56 价格

丛书系列

9780814401682 图书编码

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发表于2024-10-06

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Working with Difficult People 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

Working with Difficult People 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. "Working with Difficult People" defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to: understand their own reactions to different kinds of difficult people - explore the interrelationship between themselves and the problematic employee - practice healthier responses to those who make their lives miserable This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.

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