101 Activities for Delivering Knock Your Socks Off Service 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Performance Research Associates 作者

译者

2009-6 出版日期

256 页数

$ 39.49 价格

丛书系列

9780814414446 图书编码

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发表于2024-11-10

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101 Activities for Delivering Knock Your Socks Off Service 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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101 Activities for Delivering Knock Your Socks Off Service 在线电子书图书描述

Today's customers want service that is faster, better, cheaper. But how can organizations ensure that they are prepared to meet that challenge? The perfect addition to best-selling author Ron Zemke's "Knock Your Socks Off Service[registered]" book series, "101 Activities for Delivering Knock Your Socks Off Service" provides readers with practical tools to help meet their customers' needs. This set of powerful exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service and helps them create an action plan for improvement. This title is written in the same accessible and humorous style that made this series a classic. Divided into 20-30 minute activities, this invaluable guide will help all readers improve their service and wow their customers.

101 Activities for Delivering Knock Your Socks Off Service 在线电子书下载 mobi epub pdf txt 在线电子书下载

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