Managing Patient Expectations 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Baker, Susan Keane 作者

译者

1998-8 出版日期

304 页数

397.00元价格

丛书系列

9780787941581 图书编码

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发表于2024-11-24

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Managing Patient Expectations 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Strategies for Building Satisfying Patient Relationships New England Healthcare Assembly This book fills a huge void in the areas of medical education and the delivery of patient service. The clear advice about how to identify and respond to patient needs and preferences is essential reading for physicians and those who work with them. If the personal rewards of medicine are important to you, read this book. -Joseph A. Lieberman, III, chairman, department of family and community medicine, clinical professor of family medicine, Thomas Jefferson UniversityThis important resource describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. Susan Keane Baker explains how to find out what patients really think and how physicians can best respond in a variety of situations. Co-published with the Healthcare Assembly Press.

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