'Most folks in organizations dichotomize reason and emotion, often treating emotion as an uncommon or marginal occurrence. Written in a clear and lively style, Steve Fineman's book, Understanding Emotion at Work, dispels this notion as he demonstrates how emotions infuse most practices in organizational life, including leading, decision making, organizational change, gender relations, stress, and downsizing. Sprinkled with vivid examples, Fineman captures the positive benefits of emotions at work as well as the darker side of feelings and despair. Scholars, students and practitioners alike will glean important insights from the lens of emotion that Fineman brings to the subtleties of organizational life' - Linda L Putnam, Texas A&M University 'Stephen Fineman has written a wise and engaging text about emotions and how they play out in and around organizations. He underscores, with a range of fine examples, thoughtful commentary and careful scholarship, the essential role of emotions in organizational life. He applies his lens to such issues as recruitment, leadership, decision making and change. He extends the reach of emotions into the virtual world of work and he makes apparent the heavy costs to people and their organizations of toxic emotions that stem from bullying,harassment and downsizing. A must-read in any curriculum dealing with the study of organization' - Peter Frost, Edgar F. Kaiser Professor of Organizational Behaviour, Faculty of Commerce and Business Administration, University of British Columbia, Canada Author of Toxic Emotions at Work HBS Press 2003 'Going to work can be a great joy, a great pain, or a mixture of the two. This clearly written, engaging and authoritative book demonstrates the vital necessity of understanding how emotions permeate work organisations at every level and in every situation. No student of work and its organisation can afford to neglect this important area of study. And no writer on work and organisation is better placed to go to the heart of these matters than Stephen Fineman' - Professor Tony J Watson, Professor of Organisational and Managerial Behaviour, Nottingham Business School 'In this book, Professor Stephen Fineman has done more of what he does best writing eloquently and perceptively about emotions in organizations. In this case, he is writing directly for students, both undergraduates and postgraduates, and uses a wide range of disciplinary insights to show how emotions are inextricably embedded in organizational life. His book helps to launch students on a voyage of self-discovery to learn for themselves how emotions impact upon them and their colleagues. As someone who has long challenged the "emotion-less" view of emotion that characterizes much of the research on this phenomenon, he uses his considerable skills to convey the importance, richness and nuance of emotion. Nor does he shrink away from tackling the darker side of organizational emotional life challenging students to reflect on the agony, as well as the ecstasy, that passionate emotions can cause. This book is a valuable resource for teachers wanting to introduce students to organizations, and a fascinating and astute aid for students interested in learning about them - Professor Cynthia Hardy, Department of Management, University of Melbourne 'Organizational life is shot through with emotions, spawning a growing interest in topics ranging from emotional intelligence to violence at work. Stephen Fineman provides a much-needed survey of these topics, capturing their sprawling breadth without sacrificing depth. Moreover, he succeeds in conveying the everyday feel of emotions in organizational life in a way that is both engaging and informative' - Blake Ashforth, Jerry and Mary Ann Chapman Professor of Business, W P Carey School of Business, Arizona State University Understanding Emotion at Work gets to the heart of what binds and breaks organizations: emotion. It explores beyond the surface of work to the rich emotional life bubbling underneath, showing what employees and managers constantly deal with but are often ill-equipped to do so. This is the first introductory book on emotions and it's aimed specifically at students of management and organization studies. Written accessibly, it avoids pat prescriptions, but leaves the reader with challenging questions about the intrisic nature of emotions to the design and management of organizations. Drawing on a rich discipline-field, including psychology, sociology and organizational theory, Stephen Fineman explores a number of familiar and not so familiar work arenas. He examines the way emotion penetrates leadership, decision-making and organizational change as well as newer topics like the virtual side of organizations. Finally, he addresses the darker side of emotion in the context of bullying, violence, sexual harassment and downsizing. Understanding Emotion at Work will shed light on this growing subject for advanced undergraduates and postgraduates studying organizational behaviour, HRM or organizational psychology.
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我是一个实战型的人,如果一本书光有理论却不提供可操作的工具,我通常会觉得它价值有限。这本书在这方面的设计可以说是匠心独运。它没有提供那种“一键解决所有问题”的万能药方,而是提供了一系列可以根据具体情境灵活调整的“干预模型”。最让我受益的是关于“冲突后情绪修复”的模块,书中提供了一个三阶段的对话脚本框架,这个框架非常实用,它强调的不是立刻达成共识,而是先确保双方的情绪基线恢复到中立状态。我曾在一次棘手的客户谈判中应用了其中的“积极倾听”技巧,结果令人惊喜,原本剑拔弩张的氛围在五分钟内缓和了许多。它的排版也体现了这种务实精神,关键的公式和步骤被用醒目的粗体字和图表清晰地标示出来,方便读者随时查阅和记忆。这本书的价值在于,它将复杂的情绪互动过程,拆解成了可以被观察、测量和改进的流程,让“情商”不再是一个模糊的概念,而是一种可以训练的技能。
评分这本书的深度远远超出了我对一本探讨职场情绪的书籍的预期。它不仅仅停留在“如何更好地与同事沟通”这一层面,而是深入挖掘了组织文化对个体情绪体验的塑造作用。我记得其中有一章节详细阐述了“高压文化”如何通过系统性的认知偏差,将“持续的紧张感”错误地编码为“高绩效的标志”。这个论点对我产生了巨大的冲击,因为我一直以来都将自己加班的疲惫感视为一种自我牺牲的证明。作者引用了多学科的交叉研究,从社会心理学到行为经济学,构建了一个严谨的分析框架。阅读过程中,我常常需要停下来,对照自己过去半年的工作日志进行反思。这种强烈的代入感和自我审视,是很多畅销书无法提供的。它的语言风格非常精确,几乎没有冗余的形容词,每一个句子都像经过精密计算的螺丝钉,紧密地连接着前一个论点和下一个推论,形成一个坚不可摧的逻辑链条。对于那些希望从根本上理解职场人际动态,而不是仅仅学习技巧的读者来说,这本书无疑是一份宝藏。
评分我最近将这本书推荐给我那位非常注重效率、对所有“软技能”都持怀疑态度的技术合伙人。我当时对他说,这本书不是教你如何假笑或圆滑,而是教你如何更有效地识别团队运作中的“隐形摩擦力”。这本书的论证逻辑非常强悍,它没有诉诸情感劝导,而是大量使用了量化指标来证明情绪管理不善导致的实际成本——比如项目延迟率、员工流失率等。这种基于硬数据的分析,对于习惯于KPI和ROI的专业人士来说,具有无可比拟的说服力。它将情绪健康从一个“可有可无的福利”提升到了“核心生产力要素”的高度。这种自上而下的价值重塑,才是这本书最深刻的影响力所在。它不仅改变了我对自身情绪的看法,更重要的是,它让我重新审视了整个团队绩效评估体系的合理性,无疑是一本值得反复阅读和实践的重量级著作。
评分从文学欣赏的角度来看,这本书的行文节奏掌握得相当老道。它懂得在适当的时候“喘口气”。当作者抛出一个非常深刻或者略显沉重的主题后,通常会紧接着引用一段业界领袖的访谈摘要,或者是一个简短的、让人会心一笑的职场轶事。这种松弛有度的处理,避免了读者在长时间的深度思考后产生阅读疲劳。我尤其欣赏作者在讨论“领导力与脆弱性”那一章中所使用的比喻——将领导者的情感开放度比作一个“组织的安全阀”。这个比喻非常有力地说明了,适度的自我暴露不仅不会削弱权威,反而会建立起更深层次的信任连接。这本书的语言风格是那种带着学究气但又极其平易近人的混合体,它既能让你感觉自己在接受高等教育,又让你觉得这些知识就是你每天在茶水间应该讨论的内容。它成功地打破了学术研究与日常工作之间的壁垒,让理论变得有血有肉。
评分这本书的封面设计极具现代感,那种沉稳的深蓝色调,配上简约的几何图形,初看之下就给人一种专业且深入的感觉,不像市面上很多职场书籍那样追求浮夸的色彩和标语。我是在一次部门培训后,经同事推荐购入的,原本以为它会像其他管理学书籍一样,堆砌一堆空洞的理论和所谓的“黄金法则”。然而,从翻开第一页起,我就被作者的叙事方式深深吸引了。它没有直接跳入枯燥的案例分析,而是从人类大脑对情绪的本能反应入手,这让原本感觉高高在上的“情商管理”瞬间变得可以理解和触及。尤其值得称赞的是,书中对“负面情绪”的处理视角非常独特,它不再将焦虑、愤怒视为洪水猛兽,而是将其解构为信号系统,提醒我们工作流程或人际关系中存在需要调整的结构性问题。这种去污名化的处理方式,极大地减轻了职场人面对情绪时的内在压力,使得阅读过程变得轻松且富有启发性。我特别喜欢作者在介绍“情绪传染”现象时引用的那个小故事,它非常生动地描绘了会议室里气氛是如何悄无声息地被一个人的沮丧所渗透,这比任何统计数据都更有说服力。
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